Questions, answered
Frequently Asked Questions
Everything we get asked most, from how the water's treated to how delivery and payment work. Don't see yours? Call us at 607-566-8408.
Call us at 607-566-8408 and we'll get you set up. On-site pick-up is also available during our regular hours, Monday–Friday, 8am–4pm.
We're carried in independent markets and shops across the region. See the current list on our Retail Locations page.
The Avoca Water hydrology report is available here.
Our spring flows by gravity into a purpose-built stainless steel lined concrete vault. From the vault, water is moved through National Food Safety (NSF) approved lines into six 3,000-gallon tanks, where a 1-micron absolute filter removes any sediment. The water is then sterilized under ultraviolet light. Our automated santizing system will stop the flow of water if the proper levels aren't met. Finally we introduce ozonization as the last step before bottling.
All bottling equipment is housed inside our sealed clean room, closed off from the rest of the facility. Filtered exterior air is pushed in continuously to keep the room under positive pressure, whether or not the line is running. Washer and filling equipment are food-grade stainless steel, designed for a capacity of 400 bottles an hour. Each bottle is washed at a controlled 130°F — any hotter and it breaks down the detergent — then drained, rinsed, and sterilized before being sent to the filler and capper. The Avoca Water process is mechanical from start to finish; no human hands touch the water.
After capping, every bottle is sealed and date-coded for freshness before it goes into steel racks or on pallets ready for distribution and delivery.
Currently, 5-gallon cooler bottles are the only size we offer.
We don't supply coolers. Any common hot-and-cold unit from a hardware or home store — Lowe's, Home Depot, Walmart, Amazon — will work with our bottles. This allows you to select the style you like. If you're buying for someone elderly or with a disability, a bottom-loading cooler is usually the easier, safer choice. Some customers also like the pump style dispenser.
We will deliver the specific amount you require. You choose what works best for you: set a standing amount for every delivery if you know what you'll use each month, or we can call, text, or email you a day or two before each run to check whether you need more or less that time.
We accept most modern payment process — credit card, Venmo, PayPal, Affirm, or ACH, all through our invoicing system, or by check at the time of delivery. You can keep a card on file or pay each invoice as it comes. Payment is due at delivery or when you receive your invoice.
The Avoca Water hydrology report is available here.
